General Enquiries about Email Hosting

Which services are included with freedom2surf's email hosting?

• web interface for full customer control
• up to 20 email addresses of your choice
• 200mb webmail space per address
• individual passwords
• pop3 and imap supported
• webmail with many features
• autoresponders
• rules for forwarding and filtering
• anti-spam and virus protection control
• aliases
• SMTP outgoing mail server support
• use Outlook, webmail, you choose!




How do I get an email address from you?

If you want an f2s email address, these are free if you log into your members area and choose one in the email section.
If you want an email address at your own domain name or business address then you will need to order the corresponding domain and email for it.



I already have an email address, can you host it?

If the email address is at your own domain name and you transfer that domain to us, then the answer is yes. You would need to order domain and email hosting from us.
See our domain faq section General Enquiries About Domain Transfers.
http://www.freedom2surf.net/domains/domainsfaq.php



I have my own mail server. Can you provide an SMTP delivery back up?

Yes. An SMTP feed can be ordered from the domain section of your members area.
You can manage the destination address for your SMTP feed online.
If you need a static IP address for your mail server these are supplied with your adsl connection.



What kind of anti-spam/virus protection do you provide?

These are links to the companies we use. Their roles and methods are different for identifying spam.
For more information, please visit these links:
http://www.ordb.org
http://www.spamhaus.org
http://www.spews.org
http://njabl.org

We also use SPF to reduce spoof emails. for more information:
http://spf.pobox.com

The anti-virus email protection is updated hourly, messages with virus attachments will be deleted and will not be delivered to the email account. These are quite effective at reducing spam, although some still gets through (this can never be avoided).

Product Related Questions

How do I order an email service from you?

You can order email when you register a domain http://www.freedom2surf.net/domains with us or afterwards by adding it as a service to your domain from the members area https://secure.freedom2surf.net.



Can I use more than 20 email addresses?

For each email package, the number of email accounts at any one time is limited to 20.
If you need more these can be ordered by fax after the initial email order. Raise a ticket to sales for further details.

Payment and Contract Terms

How is email hosting renewed?

Email hosting is renewed annually if the service has not been cancelled online. We raise invoices for annual hosting renewal 4 weeks before the next billing date to aid continuity of service.



How do I cancel my email service?

You can cancel your email service from the billing section of your Members Area.
Cancelling online stops your service being renewed. If you have just paid a renewal and want to cancel and the hosting year it relates to has not yet started it is not too late to cancel and get a refund.