General Enquiries About Domain Management

How do I change my details in the whois?

We can change any address details for your top level domain.

• Update the domain type details in the Contact section of your members area.
• Email domainadmin@f2s.net with the update request.
We cannot change the registrant name for a Nominet .uk domain. Only Nominet can do this and there is an associated fee. See
http://www.nominet.org.uk/registrants/maintain/transfer/



How do I change the DNS entries?

These can be changed from the Domain Name section of your Members Area.
See also the FAQ section for Domain Names.
http://www.freedom2surf.net/domains/domainsfaq.php



How do I change my Domain Name Servers?

You can change these from the Edit DNS Entries area in your Members Area.



I would like to add another domain to my account but registered to a different person.

If you are registering a domain and want the domain owner to be different to the account holder, eg for another member of your family, or a client, it will be useful for you to know that we register domains to the person, company given in the Domain Type contact details at the time of registration.
It is especially important to make sure that Nominet names are registered correctly as there is a charge to amend the registered owner's name.



I can't log into my members area

The most common reason for this is incorrect username and/or password. If you are an adsl customer as well check you are not using your adsl username and password by mistake. Lost passwords can be retrieved by email http://www.freedom2surf.net. If this doesn't help make sure cookies are enabled on your web-browser or test another secure site to see if the problem is firewall related.

Uncompleted Domain Name Transfers to F2S

My email and webhosting are working perfectly but you have told me that my domain's transfer has not completed yet.

Your f2s hosting could be working fine even though the transfer hasn't completed because our domain transfers have two aspects to them.
• Nameserver / DNS changes.
• Registrars or IPS tag change.
So the DNS change may be complete and the f2s hosting activated before the domain has transferred to our registrars.



My domain's registrars transfer has not completed yet.

There are help links in your Members Area if you are having trouble transferring a Nominet domain in. If you have a gTLD still in transfer, please check the following:
• Your domain is unlocked.
• The administrative email contact for your domain, as given in a whois look up, will approve the registrars transfer email.
• Your domain is more than 60 days old.
  When all the above apply, use the log issue in our technical support area to request that we re-send a transfer request for your domain.
  
  
  

What are your domain nameservers?

Our primary nameserver is:
server0004.freedom2surf.net
ip 194.106.56.34
and our secondary nameserver is:
server0001.freedom2surf.net
ip 194.106.56.46



What is your IPS tag?

Our IPS tag is FREEDOM.

Domain Name Renewals

How can I renew my domain?

Freedom2surf will automatically renew your domain if your domain hosting is current and un-cancelled.
If you want to pay an unpaid invoice this can be done from the Members Area.

nb
This renewal system does not apply to uncompleted transfers and international domain hosting.



My domain has expired. Why?

There are only 3 reasons for your domain to expire:
• You have cancelled your domain hosting with f2s.
• You haven't paid the annual renewal.
• Your domain is still transferring in and it has not been renewed with the previous hosts.

You will be able to check the status of your billing and domain from the Members Area.



What is a redemption period?

If a .com, .net or .org domain name expires it becomes inactive, but will pass into a grace period for 40 days when it can still be renewed and reactivated by the owner. Now, a further domain status has been introduced. From 40 to 70 days after expiry it will held in a redemption state. And the .com and .net regulators have introduced a substantial handling charge to redeem a domain name before it can be renewed. We will have to pass this cost on to our members who wish to renew their domain names at the redemption stage, and will charge £48+vat, plus normal domain hosting. After 75 days, if not redeemed, the name becomes freely available for normal registration again.

General Enquiries About Transferring Away

How to transfer a .uk domain away

If you want to transfer your domain away please use the tag change facility in your Members Area.
You will find this option when you cancel your domain name service from the billing section.
If you have already cancelled, the option will be in the Domain Name section instead.
If your hosting has expired you will need to send a signed letter-headed fax or letter to us with the new IPS tag.




How do I transfer my generic top level domain domain away?

If you want to transfer your gTLD domain away please cancel the domain hosting from the billing section of your Members Area and give your new ISPs name in the reason box.

Further instructions will be found there.
When you have followed these steps we will unlock your domain, and approve the transfer request when we receive it.



My domain is locked. How do I unlock it?

To unlock your domain please refer to the guide for transferring generic top level domains away above.